Terms of service

Terms of Service

Last updated: March 3, 2026


By accessing or using the Zela Hair website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase.



1. General Conditions

By using this website, you confirm that you are at least the age of majority in your state or country of residence, or you have given consent for a minor dependent to use this site.

We reserve the right to refuse service to anyone for any reason at any time.



2. Products & Services

All products listed on our website are subject to availability. We reserve the right to:
• Modify or discontinue products at any time
• Limit quantities of any product
• Refuse or cancel any order

We make every effort to display product colors and images accurately. However, we cannot guarantee that your device’s display will be completely accurate.



3. Pricing & Payments

All prices are listed in the currency shown on the website and may change without notice.

We reserve the right to cancel orders if:
• There is a pricing error
• Payment cannot be verified
• Fraudulent activity is suspected

Orders will only be processed after payment confirmation.

4. Shipping & Delivery

Shipping times are estimates and may vary depending on location, customs processing, and carrier delays. Zela Hair is not responsible for delays beyond our control.

Customers are responsible for providing accurate shipping information.

5. Returns & Refunds

Returns are subject to our Return & Refund Policy. Due to hygiene reasons, worn or altered wigs cannot be returned.

Please review our Refund Policy before making a purchase.

6. Intellectual Property

All content on this website, including logos, images, text, graphics, and designs, is the property of Zela Hair and may not be copied, reproduced, or distributed without written permission.

7. Limitation of Liability

Zela Hair shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our maximum liability shall not exceed the amount paid for the product purchased.

8. Prohibited Uses

You may not use our website for:
• Fraudulent activities
• Violating any laws or regulations
• Transmitting harmful code or malware
• Abusive or harmful conduct

We reserve the right to terminate access for violations.



9. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated revision date.

10. Contact Information

If you have any questions regarding these Terms of Service, please contact:

Zela Hair
Guangzhou, Guangdong, China
support@zelahair.com