FAQ

Frequently Asked Questions (FAQ)

1. Are your wigs 100% human hair?

Yes. All Zela Hair wigs are made from 100% premium human hair. They can be dyed, curled, straightened, and restyled.

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2. Are the wigs beginner-friendly?

Yes. Our Wear & Go wigs come pre-cut, pre-plucked, and pre-bleached for easy glueless installation.

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3. How long does shipping take?

Processing time is 1–3 business days.
Delivery typically takes 3–7 business days for the USA and 5–12 business days internationally.

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4. Do you offer free shipping?

Yes. We offer free worldwide shipping on all retail orders.

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5. Can I return the wig if I don’t like it?

Returns are accepted within 7 days of delivery if the wig is unused, uninstalled, and lace is uncut. Please review our Return Policy for full details.

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6. Can I dye or bleach the hair?

Yes. Since our wigs are 100% human hair, they can be professionally dyed or bleached. We recommend using a licensed stylist.

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7. How do I maintain my wig?

Wash gently with sulfate-free shampoo, condition regularly, and allow it to air dry. Avoid excessive heat to extend lifespan.

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8. Do you offer wholesale?

Yes. We offer wholesale options for bulk orders. Please contact us at support@zelahair.com for more details.

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9. What lace types do you offer?

We offer 5x5 lace, 7x5 Wear & Go lace, and 13x4 lace frontal wigs depending on the product.

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10. How can I contact customer support?

You can reach us at support@zelahair.com. We respond within 24–48 business hours.