Shipping policy

At Zela Hair, we are proud to offer FREE worldwide shipping on all retail orders.

All orders are processed within 1–3 business days after payment confirmation.

Wholesale or custom orders may require additional processing time depending on quantity.

Orders are not processed on weekends or public holidays.

Estimated delivery times:

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take up to 24–48 hours to update.

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Customers are responsible for providing accurate shipping details. Zela Hair is not responsible for delays or lost packages due to incorrect or incomplete addresses.

If your package is significantly delayed or marked as delivered but not received, please contact us at:

We will assist you in resolving the issue with the shipping carrier.